TESTBED’s Top Reading – July

Summer in the City! It’s hot out there in the Desert, which provides the perfect opportunity to catch up on the poignant topics that caught our eye.

This month we look at data breaches, interesting job roles in travel & hospitality, explore the Las Vegas market performance, examine innovators in Hospitality, consider the role of Google Translate, learn about challenges in the restaurant operator space and take a look at the newly relaunched bastion hotel, Raffles Singapore.

Visualizing data theft

Visualizing 10 years of data breaches

At the Testbed Vegas July event we discussed Information Security in Travel and hospitality. It was a spirited discussion led by a talented group of industry professionals including Rahul Kaushik, John Hong and Lukas Kuzmiak. You can read the recap of the event here.

Following on from that discussion we found an historical visualization of data hacks and information theft over the past the decade from Information is Beautiful. It’s fascinating viewing.

Unfortunately Travel and Hospitality feature heavily and are the subject of the largest ever breaches. Choice Hotels experienced a data breach the following week. Plenty of work to be done to improve the situation!

Keeping up appearances

The St Regis in New York City

Hotels are little towns. In some cases literally the Butcher, the Baker and the Candlestick maker! Beyond the main roles that most guests experience when staying in a hotel there are many varied and interesting behind the scenes roles that support the overall delivery of the guest experience.

In this article from Skift they interview Jose Gabriel Perez who is the Upholsterer at the St Regis in New York.

Las Vegas Market Outlook

The Las Vegas Strip

Business is ticking along nicely in the Las Vegas market with generally steady performance. Some slight reduction in key performance indicators, but in general the forecast looks positive for the city. Las Vegas also recently achieved the number one ranked destination for meetings and events which augurs well for the renovation and extension taking place at the Las Vegas Convention Center.

Shannon Okada from Las Vegas HVS recently published his 2019 market outlook for the Hotel and Casino sector.

Leaders of the Pack

JAL’s The Suite

It’s a crowded travel and hospitality marketplace with hundreds of companies competing for the traveler attention and dollar. The value of providing great products and services that attain customer recognition is lucrative particularity if a following can be created.

Here’s list of organisations that Colin Nagy of Skift recognized this year as providing exceptional products and services.

Do you speak my language?

Communicating globally!

Have you ever been in another country and needed to communicate beyond the daily courtesies? Did you ever think about Google Translate? It’s a great product that sits right there on your phone for translation on the fly in almost every language in the world. You can even speak directly to it or have the person who is communicating with you do the same. It’s making the world a smaller place and definitely making travel more accessible for everyone.

Skift interviews Oliver Heckaman from Google to learn more about the future of this technology in travel and machine learning.

Opportunities & Challenges in Restaurants

The tough business of restaurants

The business of food and beverage is a tough environment with tight margins and the most successful operators are shrewd business people, beyond the dining room experience. As technology has become a bigger player in industry restaurant operators have opportunities to vastly improve their operation and customer retention.

Forbes discussed the climate for independent restaurants in New York City.

Raffles Rebirth

It’s hard to beat an historic hotel that has always had a sense of place in a location. One of those hotels is Raffles in Singapore. Named after Sir Stamford Raffles who founded Singapore, in the days of colonialism Raffles was a bastion of civilization. Home to the Singapore Sling. Retreat of some of the most famous of authors including Rudyard Kipling and Somerset Maugham.

The property recently underwent an extensive renovation to be born again in 2019. Channel News Asia Living shares a video exposing the relaunched property.

Enjoy what remains of Summer. We look forward to seeing Las Vegan’s and visitors to the city on the 27th of August when we explore the aspirations of the next generation of travel and hospitality professionals at Vegas Travel & Hospitality Tech.

Happy Reading!